Insurance claims

This section includes details of what to do if you think you may need to make a claim on your professional liability insurance.

Claims for professional liability insurance can be very complex, so it's important to follow the right procedures. If you have any reason to believe you might need to claim, just follow the simple procedure below, and we'll advise you of the best course of action.

What to do

If any circumstance arises that might lead to a claim, you should:

• contact us immediately on 0113 391 9492
• forward any correspondence relating to the potential claim
• avoid speaking to the claimant or their representatives, as this could prejudice the outcome

What you can expect from us

We are here to help and take you through the claims process step by step. Even if you are uncertain whether a claim will arise, we are always happy to discuss the circumstances with you.

Any compensation claim against you can be time-consuming and intensely stressful. But, with our track record on claims, your chances of a speedy return to normality are vastly increased. Whilst claims against professionals are still rare, we have experience in handling, sensitively and efficiently, millions of pounds’ worth of claims for our professional clients.

Avoiding Claims

Many claims we handle could have been avoided. To minimise the risk of a claim, you might consider, for instance:

• Using proper contracts when engaging clients
• Working to a specific brief
• Making prompt notes of all meetings and conversations
• Keeping your premises tidy to avoid slips, falls and accidents

For more information about avoiding claims, view the tips and advice article - avoid claims on your insurance. The risks you face will vary according to the nature of your business. Please call us if you need further advice.

What we do in the event of a claim

We gather all the relevant information from you and notify insurers. There are no claim forms to fill in and we provide ample guidance on what to do and what not to do. There are also no upfront costs, no excesses and all legal costs are paid for directly by the insurer.

We are responsible for managing the progress of your claim:

• working with the insurers and keeping you informed every step of the way.
• defending your position legally, if appropriate, through our panel of specialist solicitors

You can get in touch with us via one of the following: